Termes & conditions

Last updated : 26/05/2026


1. Company Information


  • WAIAM SARL
  • 111 Avenue Victor Hugo 75016 Paris – France
  • SIREN N° 101574218 – RCS Paris
  • VAT N° FR 76101574218
  • Main activity: Distance selling on specialized catalogues
  • Website: www.waiam.io
  • Email: contact@waiam.io

2. Purpose


WAIAM develops and markets connected electronic products and smart ecosystems, including the WAIAM Orbit smart case and related connected devices.


These Terms & Conditions define the contractual relationship between WAIAM and any user, customer, or visitor of the website.



3. Eligibility


By using this website or placing an order, you confirm that:


  • You are legally capable of entering into a contract.
  • The information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  

4. Products and Availability


Product descriptions, visuals, specifications, and technical characteristics displayed on the website are provided for informational purposes and may evolve during product development and manufacturing.


WAIAM reserves the right to modify, improve, update, or discontinue products where necessary, while maintaining the overall purpose and value of the product ordered.


Certain visuals displayed on the website may include prototypes, 3D renderings, conceptual illustrations, or non-final versions.


5. Pre-Orders


The website may allow customers to place pre-orders for upcoming products.


A pre-order reserves a future production unit and requires:


  • submission of the pre-order form;
  • full payment through our payment partner, Stripe.

Pre-orders are processed only after payment confirmation.



6. Pricing and Taxes


All prices displayed on the website are expressed in Euros (€) unless otherwise specified.


Depending on the customer’s country, additional taxes, customs duties, import fees, or local charges may apply and remain the responsibility of the customer, unless otherwise stated.


Currency conversion fees may be applied by banks or payment providers.


WAIAM reserves the right to modify prices at any time before order confirmation.



7. Payments


Payments are securely processed through Stripe.


WAIAM does not store banking or payment card information on its servers.


By submitting payment information, the customer authorizes Stripe to process the transaction.


WAIAM reserves the right to refuse or cancel any order in case of suspected fraud, unauthorized activity, payment issues, or legal compliance concerns.



8. Delivery


Deliveries are expected to begin from September 1, 2026 worldwide, subject to production, logistics, customs procedures, carrier availability, battery shipping rules, and destination restrictions.


Delivery times are estimates only and may vary depending on the destination country and external factors.


Customers will receive a confirmation email once the order has been shipped.


WAIAM cannot be held responsible for delays caused by transport carriers, customs authorities, force majeure events, or circumstances beyond reasonable control.



9. Cancellation, Returns and Right of Withdrawal


Cancellation before shipment

Customers may request the cancellation of their pre-order before shipment by contacting WAIAM at: contact@waiam.io

The request will be reviewed depending on the status of the order, payment confirmation, production preparation, logistics progress, and applicable legal rules.


Right of withdrawal after delivery

For distance purchases, consumers may benefit from a legal right of withdrawal within fourteen (14) days from the day after receiving the product, in accordance with applicable consumer protection rules.

To exercise this right, the customer must inform WAIAM of their decision by sending a clear written statement to: contact@waiam.io


Return of the product

After exercising the right of withdrawal, the customer must return the product within the applicable legal timeframe.

The product must be returned complete, in its original condition, with all devices, accessories, protective elements, packaging, manuals, and any included documents.

Returned products must not be damaged, altered, incomplete, or used beyond what is necessary to verify their nature, characteristics, and proper functioning.


Return costs

Unless otherwise required by applicable law or expressly stated by WAIAM, return shipping costs may remain the responsibility of the customer.


Refund

In the event of a valid withdrawal, WAIAM will refund the eligible amounts in accordance with applicable legal rules.

The refund may be delayed until WAIAM has received the returned product or until the customer provides proof of shipment, where permitted by applicable law.



10. Warranty


WAIAM products are covered by a limited warranty period of one (1) year from the date of delivery.


This warranty covers manufacturing defects and hardware malfunctions occurring under normal use conditions.


The warranty does not cover:


  • accidental damage;
  • misuse or improper handling;
  • unauthorized modifications or repairs;
  • damage caused by liquids, impacts, or external causes;
  • normal wear and tear;
  • consumable components subject to natural degradation;
  • damage caused by use that does not comply with the product instructions.

To request warranty support, customers may contact: contact@waiam.io


Proof of purchase may be required for warranty claims.


WAIAM reserves the right to repair, replace, or provide an equivalent solution depending on the situation, the nature of the issue, and product availability.


This limited warranty does not affect any mandatory legal rights that may apply to consumers under applicable law.



11. Intellectual Property


All content available on the website, including but not limited to:


  • logos;
  • trademarks;
  • product names;
  • visuals;
  • designs;
  • texts;
  • videos;
  • interfaces;
  • concepts;
  • software;

are protected by intellectual property laws and remain the exclusive property of WAIAM or its partners.


Any reproduction, distribution, modification, extraction, or unauthorized use is strictly prohibited.



12. Limitation of Liability


WAIAM shall not be liable for:


  • indirect damages;
  • loss of profits;
  • loss of data;
  • service interruptions;
  • technical issues;
  • website unavailability;
  • delays caused by third parties.

The website and services are provided “as is” and “as available”.



13. External Links


The website may contain links to third-party websites or services.


WAIAM is not responsible for the content, policies, security, or practices of third-party platforms.



14. Compliance and Fraud Prevention


WAIAM reserves the right to verify customer identity and refuse transactions in accordance with applicable compliance regulations, including:


  • KYC — Know Your Customer;
  • AML — Anti-Money Laundering;
  • CFT — Counter Financing of Terrorism.

Additional verification documents may be requested when legally required.



15. Personal Data


Personal data is processed in accordance with our:


  • Privacy Policy;
  • Cookie Policy;
  • GDPR Compliance Policy.
  

16. Modifications


WAIAM reserves the right to update or modify these Terms & Conditions at any time.


The latest version published on the website shall prevail.



17. Governing Law


These Terms & Conditions are governed by French law.


Any dispute relating to the use of the website, products, or services shall fall under the jurisdiction of the competent courts of Paris, France, subject to mandatory consumer protection rules where applicable.



18. Contact


For any questions regarding these Terms & Conditions:


Email: contact@waiam.io
Website: www.waiam.io


The applicable version is the one published on the website www.waiam.io at the time of consultation.