Legal information and conditions
Legal Information, Terms of Use and Pre-Order Conditions
Last updated: 20/07/2026The website www.waiam.io is published by:
SARL WAIAM
A French limited liability company with a share capital of €100
111 Avenue Victor Hugo
75016 Paris
France
SIREN: 101 574 218
SIRET: 101 574 218 00018
Registration: Paris Trade and Companies Register 101 574 218
EU VAT number: FR76 101574218
Telephone: +33 (0)7 51 08 49 46
Email: contact@waiam.io
Director of Publication: Mr. BOURAS, Manager of SARL WAIAM.
The website is hosted by:
OVH SAS
A French simplified joint-stock company with a share capital of €50,000,000
2 rue Kellermann
59100 Roubaix
France
Registration: Lille Métropole Trade and Companies Register 424 761 419
Telephone from France: 1007
Telephone from outside France: +33 9 72 10 10 07
These terms govern:
Any use of the website requires compliance with these Terms of Use.
Before confirming a pre-order, the customer must read and accept the terms applicable to the offer in accordance with the procedure presented at the time of payment.
WAIAM Orbit is a technology ecosystem that brings together several connected devices and accessories inside an organized and protective carrying case.
The first production wave includes:
The four-in-one stabilizer may be used as:
WAIAM Orbit is offered in two colors:
The customer selects their preferred color on the platform used for pre-orders, subject to the availability displayed.
WAIAM Orbit is offered as one complete package for the first production wave. Other configurations or packs may be developed for subsequent production waves.
The photographs, videos, animations, prototypes, three-dimensional representations and digital renderings displayed on the website are intended to illustrate the design, concept and planned functions of WAIAM Orbit.
The final contractual description is the description displayed at the time of the pre-order. It specifies, in particular:
WAIAM may make technical, software, functional or aesthetic improvements before final production, provided that such changes do not substantially reduce the essential functions, quality or announced value of the package.
Any significant change affecting the essential characteristics of the product will be communicated to the customers concerned.
A pre-order allows the customer to order WAIAM Orbit before it becomes immediately available.
The sales contract relating to WAIAM Orbit is entered into between the customer and SARL WAIAM.
The platform used to collect pre-orders acts primarily as a technical intermediary for:
A pre-order does not constitute a donation, financial investment or equity participation in SARL WAIAM.
It does not provide any entitlement to shares, dividends, interest or voting rights in the company.
The customer must be at least 18 years old and have the legal capacity required to enter into a contract.
The customer must provide accurate, complete and up-to-date information, including:
The customer is responsible for the accuracy of the information provided.
Any change to the delivery address must be reported as soon as possible and before the parcel is prepared.
WAIAM cannot be held responsible for a delay or failed delivery directly caused by an incorrect or incomplete address provided by the customer.
WAIAM Orbit is intended to be available for worldwide delivery.
Delivery to certain destinations may nevertheless be refused or suspended due to:
Where an order cannot legally or practically be delivered to its destination, WAIAM will inform the customer and apply the solutions required by the applicable regulations.
The main currency used is the euro.
Prices are displayed inclusive of taxes where VAT or other taxes apply.
Before payment is confirmed, the customer is informed of:
Delivery costs are calculated according to the destination country and added to the price before payment.
WAIAM may change the prices applicable to future pre-orders. A price change will not apply retroactively to a pre-order that has already been confirmed.
Customs duties and import taxes applicable to the destination indicated by the customer are covered by WAIAM and included in the total amount announced when the order is placed.
The customer should therefore not normally be required to pay additional customs duties when receiving the parcel.
Where a local authority or carrier exceptionally asks the recipient to advance a duty or tax that was announced as being covered by WAIAM, the customer must contact WAIAM at:
The customer must provide the documents required for WAIAM to verify the nature and amount of the requested charges.
After verification, WAIAM will reimburse eligible amounts actually advanced by the customer.
This coverage does not include fines, penalties, storage charges or additional costs resulting from:
Available payment methods may vary depending on:
Depending on the customer’s country, available payment methods may include:
Only the payment methods actually displayed to the customer at the time of payment may be used for the pre-order.
Availability depends in particular on the customer’s country and currency.
The full price of the pre-order is payable by the customer.
Payment may be made:
Where installment payments are available, the following information is presented before confirmation:
Depending on the configuration selected for the campaign, an installment plan may consist of between two and ten payments.
Installment payments do not constitute a price reduction. The customer remains liable for the full amount of the pre-order.
No deposit-only payment system is offered unless expressly stated otherwise before payment.
The order may only be shipped once the full amount due has been paid.
After the pre-order has been confirmed, the customer receives an electronic confirmation.
This confirmation may include:
The customer must check the information contained in the confirmation and promptly report any error to:
Deliveries for the first WAIAM Orbit production wave are scheduled to begin on: January 15, 2027
All orders confirmed as part of this first production wave are scheduled to enter the preparation, shipping and delivery process from this date.
Physical receipt of the parcels cannot, however, take place on the same day in every country.
The actual delivery date depends in particular on:
A more precise estimate will be communicated to the customer before shipment.
The main international carrier currently being considered for the first delivery wave is DHL Express.
WAIAM may nevertheless select another international carrier offering an appropriate level of service, depending on:
The final choice of carrier, or any change of carrier, will be communicated to the customer during logistical confirmation or a few days before shipment.
Each shipped parcel will have a tracking number.
The customer will be able to use this number to track the order until delivery.
Where a delay is anticipated, WAIAM will inform the customers concerned as soon as reasonably possible and provide a new estimate.
Where the contractual delivery date or period is not met, the customer may ask WAIAM to complete delivery within a reasonable additional period.
Where delivery still does not take place within that additional period, the customer may request termination of the contract in accordance with applicable law.
Where an order is lawfully cancelled due to non-delivery, WAIAM will refund the amounts due within the legally applicable period.
Due to the specific production arrangements for the first WAIAM Orbit wave, WAIAM does not offer a general discretionary right to cancel a pre-order after it has been definitively confirmed.
The quantities produced are determined in part by the confirmed pre-orders.
However, this rule does not restrict:
Outside these situations, every confirmed pre-order remains final.
Where the customer acts as a consumer, the customer generally has a statutory period of 14 calendar days from the day after receipt of the product in which to exercise the right of withdrawal.
The customer is not required to provide a reason.
The choice between the standard black and white colors does not, by itself, constitute sufficient personalization to exclude the right of withdrawal.
The customer may exercise the right of withdrawal by using the contact form available on www.waiam.io and selecting the subject:
“Withdrawal request”
The message field is unrestricted. The customer may explain the request in any way they choose.
Where the withdrawal request is submitted electronically, WAIAM will send the customer an acknowledgment of receipt.
The statutory right of withdrawal cannot be excluded solely because the product belongs to a first production wave or was purchased as a pre-order.
Any clause under which a consumer waives this right is invalid where no statutory exception applies.
After informing WAIAM of the decision to withdraw, the customer must return the product no later than 14 days afterward.
The return address is:
SARL WAIAM — Returns Department
111 Avenue Victor Hugo
75016 Paris
France
In the case of a standard withdrawal involving a product that is not defective, the direct cost of the return is borne by the customer.
The package must be properly protected and returned with all items received, including:
The customer is responsible for any reduction in value resulting from handling beyond what is necessary to verify the nature, characteristics and operation of the products.
Use of the original packaging is recommended where it is still available, but the absence of the original packaging does not automatically remove the right of withdrawal.
Where the right of withdrawal has been validly exercised, WAIAM will refund the amounts legally due no later than 14 days after the date on which WAIAM was informed of the customer’s decision.
WAIAM may postpone the refund until:
The refund includes:
Additional costs resulting from the customer’s choice of a delivery method more expensive than the standard method offered will not be refunded.
The refund will be made through the original payment method unless the customer expressly agrees to another method that does not result in any additional charges.
Outside refunds required by law or expressly granted by WAIAM, no discretionary commercial refund is offered for the first production wave.
The customer is advised to inspect the apparent condition of the parcel at the time of delivery.
Where visible damage is present, the customer is advised to:
To allow prompt processing, any request concerning transport damage or a visible defect upon delivery should, where possible, be submitted within a maximum of 15 days following delivery.
This 15-day commercial period is intended to facilitate processing of the request. It does not reduce the duration of the customer’s statutory warranty rights.
Where the damage, defect or non-conformity is confirmed, the necessary return costs will be covered by WAIAM.
WAIAM Orbit is sold as a complete package.
Where a defect affects only one identifiable item, WAIAM may ask the customer to return only that item instead of the complete case.
Before making any return, the customer must contact customer service to receive the relevant instructions.
Where a return is covered by the commercial warranty or a statutory warranty:
After receiving and inspecting the defective item, WAIAM will replace it as soon as reasonably possible.
WAIAM provides a commercial warranty for a period of one year from the delivery date.
This warranty applies to all products and accessories included in the WAIAM Orbit package.
Where a covered defect affects only one item, only that item must be returned unless WAIAM instructs otherwise.
After inspection, WAIAM may replace the defective item with:
Where an item is replaced under the WAIAM commercial warranty, a new one-year commercial warranty begins for that item on the date of its new delivery.
The WAIAM commercial warranty is provided in addition to mandatory statutory warranties. It does not replace or reduce them.
Independently of the one-year commercial warranty, the consumer benefits from the statutory guarantee of conformity for two years from delivery.
This statutory guarantee applies to new goods sold by a professional to a consumer. It also applies to goods containing digital elements.
In the event of a lack of conformity, the consumer may request repair or replacement of the product, subject to the limitations provided by law.
The product must be brought into conformity:
Where repair or replacement is impossible, refused, excessively delayed, unsuccessful, or where the seriousness of the defect justifies it, the consumer may request:
Where a product is repaired under the statutory guarantee, the duration of that guarantee is extended by six months.
Where replacement is imposed under the statutory guarantee, a new statutory two-year period begins for the replaced product.
The customer also benefits from the statutory warranty against hidden defects.
This warranty may apply where a defect:
The customer must bring a claim within two years from discovery of the defect, subject to the legal limitations and conditions.
The customer may request:
The WAIAM commercial warranty does not cover damage resulting from:
These exclusions apply only to the commercial warranty.
They cannot remove the consumer’s rights where a defect is covered by a mandatory statutory warranty.
WAIAM does not currently provide a worldwide repair service directly for products outside the warranty period.
The company intends to progressively develop a network of approved or recommended repair providers in different regions of the world.
Where an out-of-warranty repair service is available:
At the launch of the first production wave, WAIAM cannot guarantee the immediate availability of an approved repair provider in every country or city.
A repair performed by an unauthorized service provider may exclude the commercial warranty where that intervention directly caused the defect.
WAIAM customer service may be contacted through:
Email: contact@waiam.io
Telephone: +33 (0)7 51 08 49 46
Opening hours:
Monday to Friday:
These hours are based on Paris time and exclude French public holidays.
Customer service handles requests relating to:
The customer must use the products in accordance with:
Drone use may be subject to specific requirements relating to:
The customer is responsible for checking the applicable regulations before using the drone.
Virtual reality equipment must be used in a clear, stable and safe area.
WAIAM cannot be held responsible for damage directly caused by unlawful, dangerous or clearly improper use, subject to liabilities that cannot legally be excluded.
The content available on www.waiam.io, including:
Without WAIAM’s prior written authorization, it is prohibited to:
Sharing a link to an official WAIAM webpage is permitted provided that:
Protection applies to WAIAM’s concrete creations, including its texts, visuals, videos, drawings, presentations and original works.
It does not mean that an abstract idea or concept is automatically protected independently of its material expression.
The user agrees to use the website lawfully and responsibly.
It is prohibited to:
WAIAM may take any necessary measures to protect the website and its users against fraudulent, abusive or malicious activity.
WAIAM makes reasonable efforts to keep the website available and to present accurate and up-to-date information.
The website may nevertheless be temporarily unavailable due to:
WAIAM does not guarantee permanent and uninterrupted availability of the website.
Any error brought to WAIAM’s attention will be reviewed and corrected within a reasonable period.
The website may contain links to websites or services operated by third parties, including the platform used for pre-orders.
These external services may have their own:
WAIAM does not necessarily control the content or operation of these external websites.
Customers are advised to review the applicable terms before using them.
The contact form available on www.waiam.io may collect the following information:
The website currently does not offer:
The contact form may be used for requests relating to:
SARL WAIAM acts as the data controller for personal data collected directly through the contact form.
This data may be used to:
Depending on the nature of the request, processing may be based on:
The information is accessible only to authorized persons within WAIAM and, where necessary, to its technical service providers or professional advisers.
Data relating to a contact request is retained for the period required to process the request.
It may then be retained for a maximum period of three years from the last contact, unless a different retention period is required:
Personal data is not retained indefinitely. The retention period is adapted to the purpose for which the data was collected.
Subject to the conditions provided by applicable regulations, every individual may:
Requests must be sent to:
WAIAM may request proof of identity only where necessary to verify the identity of the person making the request.
WAIAM will respond within the period required by applicable regulations.
Any person who believes that their rights have not been respected may submit a complaint to the competent data protection authority.
Any complaint must first be submitted to WAIAM customer service:
SARL WAIAM — Customer Service
111 Avenue Victor Hugo
75016 Paris
France
Email: contact@waiam.io
Telephone: +33 (0)7 51 08 49 46
WAIAM will review complaints and make reasonable efforts to respond within an appropriate period.
Where a dispute remains unresolved after a written complaint has been submitted to customer service, the consumer may use a consumer mediation service free of charge.
WAIAM consumer mediator: currently being appointed.
Before paid pre-orders are opened, WAIAM will complete this section with:
The mediator’s contact details will be displayed visibly on the website, in the sales conditions and on contractual documents.
WAIAM remains responsible for the proper performance of its obligations in accordance with applicable regulations.
Nothing in these terms limits:
WAIAM cannot, however, be held responsible for damage directly caused by:
WAIAM cannot be held responsible for a delay or failure directly caused by an event outside its reasonable control that meets the legal requirements for force majeure.
Such events may include, where they meet the legal requirements:
WAIAM will inform the customers concerned as soon as reasonably possible and take reasonable measures to limit the consequences of the event.
Where the obstruction becomes permanent or makes delivery impossible, the cancellation and refund rights required by law remain applicable.
These terms are governed by French law.
Where a consumer resides in another country, the choice of French law does not deprive that consumer of any mandatory consumer protection provisions applicable in the country of residence.
The parties will make reasonable efforts to resolve any dispute amicably.
Where no amicable solution is reached, the consumer may use the consumer mediator appointed by WAIAM.
Where the dispute remains unresolved, the competent courts will be determined in accordance with the applicable legal rules.
WAIAM may modify these terms to reflect:
The version applicable to a pre-order is the version accepted by the customer at the time of confirmation, except where a change is required by law or expressly accepted by the customer.
The date of the latest update is displayed at the top of this page.
For any question relating to the website, WAIAM Orbit, a pre-order, delivery, warranty or these terms:
SARL WAIAM
111 Avenue Victor Hugo
75016 Paris
France
Website: www.waiam.io
Email: contact@waiam.io
Telephone: +33 (0)7 51 08 49 46
Opening hours:
Monday to Friday:
1:00 p.m. to 5:00 p.m.