Compliance (KYC - AML - CFT)

Last updated : 16/05/2026

1. Compliance Commitment

WAIAM SARL is committed to conducting its activities in a serious, transparent, and compliant manner, in accordance with applicable rules relating to security, payments, fraud prevention, and legal obligations.

Although WAIAM is not a banking or financial institution, the company may apply certain verification, control, or prevention measures when a situation requires it, particularly in connection with pre-orders, online payments, international deliveries, or unusual requests.

The purpose of this page is to explain WAIAM’s general approach to compliance, customer verification, fraud prevention, and the fight against abusive use of the website or services.

2. Definitions

KYC — Know Your Customer
KYC means “Know Your Customer.” It refers to measures used to identify a customer, verify certain information, and better understand the business relationship when necessary.

AML — Anti-Money Laundering
AML refers to the fight against money laundering. Its purpose is to prevent transactions or commercial services from being used to conceal the origin of funds derived from illegal activities.

CFT — Counter Financing of Terrorism
CFT refers to the fight against terrorist financing. Its purpose is to prevent funds, services, or transactions from being used to support terrorist activities.

In France, anti-money laundering and counter-terrorist financing obligations apply in particular to professionals subject to the French Monetary and Financial Code. These obligations may include risk assessment, customer identification and identity verification, due diligence measures, and, in certain cases, reporting to the competent authorities.

3. Payments and Fraud Prevention

Payments related to WAIAM Orbit pre-orders are processed through the secure payment partner Stripe.

As part of fraud prevention, certain transactions may be subject to automatic or manual checks. These checks may include, in particular:

• customer identity;
• billing or delivery address;
• destination country or region;
• payment method used;
• consistency of the information provided;
• fraud signals or signs of abusive use.

WAIAM reserves the right to suspend, refuse, or cancel an order when a transaction presents an abnormal risk, obvious inconsistency, suspicion of fraud, delivery impossibility, or compliance issue.

4. Identity Verification

In certain cases, WAIAM or its service providers may request additional information in order to verify an order, secure a transaction, or comply with a legal obligation.

Depending on the situation, these requests may relate to:

• identity confirmation;
• address confirmation;
• additional information about the order;
• supporting documentation required to process a specific request;
• any information reasonably necessary for fraud prevention.

WAIAM limits these requests to cases that are necessary and proportionate.

5. Destination Restrictions and International Compliance

WAIAM Orbit may contain several electronic devices and batteries. International deliveries may therefore be subject to specific rules relating to transportation, customs, batteries, electronic products, and restrictions applicable to certain countries or regions.

WAIAM may refuse or suspend an order when the destination presents a legal, logistical, customs, regulatory, or security restriction.

International deliveries remain subject to carrier availability, customs rules, local regulations, battery shipping rules, and any restrictions applicable to the destination country or region.

6. Abusive Use of the Website

The user agrees not to use the website www.waiam.io, its forms, pre-order pages, or associated services for fraudulent, illegal, misleading, or abusive purposes.

The following are strictly prohibited:

• using a false or stolen identity;
• submitting intentionally inaccurate information;
• using an unauthorized payment method;
• attempting fraud, abuse, circumvention, or manipulation;
• any use contrary to applicable laws and regulations.

7. Retention and Protection of Information

Information collected as part of a verification, control, or prevention measure is processed only when necessary.

WAIAM ensures that the collection and retention of data are limited to the information strictly necessary for the intended purpose. Personal data cannot be retained indefinitely, and a retention period must be determined according to the purpose for which the data was collected.

Information is processed in accordance with the Privacy Policy and the GDPR — General Data Protection Regulation page.

8. Cooperation with Service Providers and Competent Authorities

WAIAM may cooperate with its technical service providers, payment partner, carriers, advisors, or competent authorities when necessary to prevent fraud, resolve a dispute, comply with a legal obligation, or protect its rights.

In the event of serious suspicion of fraud, abusive use, unauthorized payment, or violation of applicable rules, WAIAM reserves the right to take appropriate measures, including the suspension or cancellation of an order.

9. Updates to This Page

WAIAM may modify this page to reflect changes to the website, payment procedures, delivery rules, compliance requirements, service providers used, or applicable regulations.

The applicable version is the one published on the website www.waiam.io at the time of consultation.