Privacy policy

Last updated : 16/05/2026

1. Introduction

This Privacy Policy explains how WAIAM SARL collects, uses, stores, and protects the personal data of users of the website www.waiam.io.

WAIAM places great importance on the confidentiality of information provided by visitors, customers, prospects, and partners. Personal data is processed in a transparent, fair, and secure manner, in accordance with the applicable rules on personal data protection.

2. Data Controller

The data controller responsible for processing personal data is:

WAIAM SARL (Limited Liability Company)
Registered office: 111 Avenue Victor Hugo, 75016 Paris, France
SIREN No. 101574218 — RCS Paris
Intra-community VAT number: FR 76101574218
Email address: contact@waiam.io

3. Personal Data Collected

As part of the use of the website www.waiam.io, WAIAM may collect certain personal data provided directly by the user.

This data may include:

first name;
last name;
email address;
delivery address;
address line 2;
city;
postal / ZIP code;
country or region;
information submitted through a contact form;
information required to follow up on a pre-order;
any exchanges with customer support.

WAIAM only collects data that is necessary for the intended purposes.

4. Purposes of Processing

The personal data collected may be used to:

process requests submitted through the website forms;
manage WAIAM Orbit pre-orders;
provide information required for order follow-up;
communicate with users regarding their request, pre-order, or delivery;
improve the quality of customer support;
manage administrative and commercial requests;
prevent errors, abuse, or fraudulent use of the website.

The data collected is not used for purposes incompatible with those for which it was provided.

5. Online Payment

Payments related to WAIAM Orbit pre-orders are processed through the secure payment partner Stripe.

WAIAM does not directly store customers’ full banking details. Payment information is processed by Stripe according to its own security procedures and data processing terms.

WAIAM may only receive the information necessary to confirm payment, follow up on the order, and manage the pre-order administratively.

6. Legal Basis for Processing

Depending on the case, personal data may be processed on the basis of:

the performance of pre-contractual or contractual measures, particularly for a pre-order;
WAIAM’s legitimate interest, particularly to respond to requests and ensure commercial follow-up;
compliance with legal, accounting, or administrative obligations;
the user’s consent where required.

7. Data Recipients

The personal data collected is intended for WAIAM SARL and for authorized persons or service providers involved in processing requests, pre-orders, payments, deliveries, customer support, website hosting, or technical management.

These recipients may include:

the payment provider Stripe;
the website hosting provider;
technical service providers necessary for the operation of the website;
delivery or logistics providers where necessary;
advisors, administrative service providers, or competent authorities where required by law.

WAIAM does not sell users’ personal data.

8. Data Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected.

Data related to contact requests may be retained for the time necessary to process the request and follow up on exchanges.

Data related to pre-orders, orders, payments, invoicing, or accounting obligations may be retained for the period necessary for commercial, administrative, accounting, and legal follow-up.

9. Data Security

WAIAM implements reasonable measures to protect personal data against loss, unauthorized access, modification, disclosure, or destruction.

Data security also depends on the technical service providers used for hosting, payment, forms, and the services required for the operation of the website.

10. Transfer of Data Outside the European Union

Some technical service providers or services used by WAIAM may be located outside the European Union or may process data from a third country.

Where necessary, WAIAM ensures that such transfers are governed by appropriate safeguards in accordance with the applicable data protection rules.

11. User Rights

In accordance with applicable regulations, users have several rights regarding their personal data, including the right of access, rectification, erasure, objection, restriction of processing and, where applicable, the right to data portability.

To exercise these rights, users may contact WAIAM at the following address: contact@waiam.io

The request must specify the right concerned and allow the person making the request to be identified. Proof of identity may only be requested where necessary to verify the identity of the requester.

12. Complaint to the CNIL

If a user believes that their rights are not being respected or that the processing of their personal data does not comply with applicable regulations, they may file a complaint with the CNIL, the French data protection authority.

13. Updates to the Privacy Policy

WAIAM may modify this Privacy Policy at any time to reflect changes to the website, the services offered, applicable regulations, or the company’s internal organization.

The applicable version is the one published on the website www.waiam.io at the time of consultation.