FAQ - Frequently asked question

WAIAM Orbit is an all-in-one technology solution that brings together several high-performance connected devices inside one smart case.

It includes a smartphone, smartwatch, wireless earbuds, headphones, VR glasses with controller, a compact drone, a game controller, and a 3-in-1 smartphone stabilizer.

The goal is to offer a complete ecosystem that is organized, protected, transportable, and rechargeable.

No. WAIAM Orbit is not an empty case.

It is designed as a complete pack containing the devices included in the WAIAM Orbit ecosystem. Each product has its own dedicated protective slot inside the smart case.

WAIAM Orbit includes:

• a Smart Case;
• a smartphone;
• a smartwatch;
• wireless earbuds;
• headphones;
• VR glasses;
• a VR controller;
• a compact drone;
• a game controller;
• a 3-in-1 smartphone stabilizer.

The stabilizer combines video stabilization, tripod mode, and a telescopic selfie arm.

The WAIAM Orbit Smart Case is designed to organize, protect, transport, and recharge the devices.

Each product has a dedicated molded slot. When a device is placed into its slot, it is held securely by the protective foam and aligned with the integrated charging system.

The Smart Case includes a centralized charging system.

The smartphone may support both wireless charging and magnetic port charging. The other devices are designed to recharge through dedicated magnetic connectors inside their own compartments.

The goal is to reduce the need for multiple separate cables and keep all devices ready to use.

Yes. Each device has its own dedicated slot inside the protective foam.

The slots are designed to make storage easier, protect the devices, hold them securely during transport, and align them with the integrated charging connectors.

The Smart Case is designed to limit device movement.

Each molded compartment is shaped to hold the product securely. The sides of each slot help keep the device in place when the case is carried, tilted, or handled.

Yes. WAIAM Orbit is planned in two main finishes:

• black;
• white.

Both versions are designed to offer a premium and coherent presentation of the ecosystem.

The specifications presented on the website correspond to the premium specifications planned for WAIAM Orbit.

Final technical specifications may vary depending on the production version, supplier validation, component availability, and regulatory requirements.

WAIAM Orbit includes several electronic devices. Some components may evolve depending on supplier availability, production constraints, quality testing, technical requirements, and regulatory obligations.

WAIAM’s goal remains to deliver a premium, coherent, and high-performance solution.

WAIAM Orbit Pilot Edition is the first commercial version of the concept. It is designed to launch the first pre-orders and organize the first deliveries.

WAIAM Orbit 1 will be a more advanced future version, improved through customer feedback, design optimization, product miniaturization, and the development of new packs.

The first WAIAM Orbit deliveries are planned to begin from September 1, 2026.

This date remains subject to production progress, quality control, logistics, component availability, battery shipping rules, and possible restrictions depending on the destination country or region.

WAIAM plans to offer international delivery.

However, delivery will depend on carrier availability, customs regulations, local restrictions, battery shipping rules, and logistics possibilities for each country or region.

Yes. Several devices included in WAIAM Orbit may contain rechargeable batteries.

This may involve specific international shipping rules, especially for lithium batteries, customs procedures, carriers, and destination restrictions.

To pre-order WAIAM Orbit, customers must go to the Pre-order Now page and click the secure payment link.

They will then be redirected to Stripe, WAIAM’s payment partner. On Stripe, customers can select the product, choose the color, select the quantity, fill in the required contact and delivery information, enter their card payment details, and complete the payment.

The pre-order is confirmed only after the Stripe payment has been successfully completed.

Yes. The pre-order allows customers to officially reserve WAIAM Orbit Pilot Edition.

Payment is made online through Stripe. Once payment is confirmed, the pre-order is registered.

The announced launch price is €1,999 VAT included where applicable, instead of the listed real price of €2,999.

This offer may be limited in time and may change after the launch period or after the first deliveries begin.

Yes. After the first deliveries begin, prices may change depending on production costs, product improvements, demand, component availability, and commercial conditions.

Customers who pre-order during the launch offer may benefit from more advantageous conditions.

Yes. Payments are processed through Stripe, WAIAM’s secure payment partner.

WAIAM does not directly store customers’ full banking details. Payment processing is handled by Stripe according to its own security procedures.

The main price is displayed in euros.

Depending on the customer’s country, bank, and payment method, currency conversion may apply. Conversion fees may also be charged by the bank or payment provider.

The price displayed on the website may be presented VAT included where applicable.

For customers outside France or outside the European Union, local taxes, customs duties, import fees, or administrative charges may be applied by the destination country or carrier.

Yes. For international deliveries, customs duties, import taxes, or administrative fees may apply depending on the destination country.

These fees may remain the responsibility of the customer, unless otherwise stated at the time of order.

Yes. After successful payment through Stripe, the customer will receive confirmation related to the pre-order.

Another email may be sent when the order is shipped.

If a delivery address needs to be changed, the customer should contact WAIAM as soon as possible at: contact@waiam.io

The change may be accepted if the order has not yet been prepared or shipped.

Customers may request the cancellation of their pre-order before shipment by contacting WAIAM at: contact@waiam.io

The request will be reviewed depending on the status of the order, payment, logistics preparation, and applicable rules.

For distance purchases, consumer customers may benefit from a legal right of withdrawal of 14 days from the date of receiving the product, according to applicable rules.

The product must be returned complete, in good condition, with all devices, accessories, packaging, protective elements, and included documents.

Unless otherwise required by law or specifically stated by WAIAM, return shipping costs may remain the responsibility of the customer.

The exact conditions are detailed in the Terms & Conditions.

WAIAM Orbit includes a limited warranty of one year from the date of delivery.

This warranty covers manufacturing defects and hardware malfunctions under normal use conditions.

The warranty may cover manufacturing defects, hardware issues, or malfunctions occurring during normal use.

It does not cover accidental damage, impacts, liquid damage, misuse, normal wear and tear, unauthorized repairs, or product modifications.

Customers may contact WAIAM at: contact@waiam.io

Proof of purchase may be required. Depending on the situation, WAIAM may offer repair, replacement, or an equivalent solution.

WAIAM customer support will be gradually launched from the first deliveries of WAIAM Orbit Pilot Edition.

It will help customers with order tracking, deliveries, product questions, warranty follow-up, and technical assistance.

For any question related to pre-orders, delivery, warranty, support, or product information, customers may contact WAIAM at: contact@waiam.io

Yes. WAIAM Orbit may be useful for professionals, content creators, travelers, gamers, entrepreneurs, students, families, and users looking for a complete, organized, and transportable technology solution.

Yes. In the long term, WAIAM aims to develop several packs based on user needs.

Versions adapted to content creators, travelers, gamers, students, professionals, athletes, families, or specific occupations may be studied.

Yes. WAIAM Orbit is designed as a scalable ecosystem.

The project may evolve with new connected devices, better miniaturization, new features, technical improvements, and specialized packs.

The visuals, images, 3D renderings, animations, and presentations may be illustrative.

They are used to present the concept, design, and spirit of the product. Final details may evolve depending on production, supplier validation, and technical constraints.

The pre-order allows early customers to reserve WAIAM Orbit Pilot Edition before the first deliveries.

It also helps WAIAM organize production, anticipate quantities, structure the launch, and prepare the first shipments.

WAIAM Orbit is currently offered for pre-order.

The first deliveries are planned from September 1, 2026, subject to production, quality control, and logistics conditions.

For the launch of WAIAM Orbit Pilot Edition, the goal is to offer a complete and coherent solution.

The separate sale of certain components may be considered later depending on demand, availability, and the evolution of the ecosystem.

Detailed specifications for each component are available on the dedicated WAIAM Orbit technical specifications page.

To learn more, please visit the product description page.